Blog

In the last 3 weeks, me and my businesses have been up for three different awards… and we lost all three. I’m not going to pretend it didn’t sting, because it did. You dress up, you bring your team out, you’ve spent hours writing submissions, you’re sat at a big round table with your stomach flipping every time they pause before announcing the winner, and then your name doesn’t get called. In that moment it’s a punch to the gut, and it’s very easy to slip into, “What’s the po

This is the week I have been awaiting; the budget announcement has been a grey cloud, unsure if it will prevail with disbursement or rain, and of course rain finally broke, and lets simply put November 2025 behind us all round. Sky News counted 43 tax rises in this Budget, and that’s before you factor in the income tax threshold freeze, dragging more people into higher tax bands over time. This Budget doesn’t feel like it was written by anyone who has ever had to make payroll

Alright, reality check. December in the hospitality world is a bit mad! We dread it yet also love all the celebrations. December can be the easier month for revenue yet the hardest month for staff. It’s noisy, overbooked, and can be under-prepped. Things that need to be on your mind as you enter the Christmas party stage. Start with rotas. Make them deliberate, not desperate. No double-closes in to opens. Don’t throw a newbie into a solo section on a Friday. Cover every stati

Hospitality’s wobbling. Too many teams are on autopilot, margins are thin, and guests can feel it. I’ve run venues while stretched, pressed, and stressed, I know the drill. That’s exactly why I built The Hospitality Heroes Masterclass: eight tight modules to take managers from “keeping the lights on” to leading. This isn’t theory. It’s moves you can use this week. We dig into industry-savvy thinking, self-awareness that kills blind spots, venue leadership that sets rhythm and

In this week’s blog I really wanted to take the time to talk about the problems we're facing with finances in relation to all the current news on the budget, after the Chancellors pre-budget speech. If we look in regard to hospitality; There’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”. Ten years ago, pre-pandemic, one “switched-on” server could look after 20–30 people. Today…. too often you now need two, to do

We like to pretend hospitality just lives in hotels, restaurants, and conference centres. Yet, we all know, it doesn’t - it lives anywhere a human turns up with expectations, spends money, and hopes not to feel like an afterthought. On Monday I went to see Benson Boone at the “newish” Co-Op Arena, Manchester. I’ve been there a few times now. Experiences have varied, I saw Teddy Swims there once, with a standing only ticket, which was packed to the rafters, a stage at the fron