Steven Hesketh

Yesterday (Monday) we did our first ever primary school hospitality workshop at Newton Primary School in Chester… and honestly, it was epic. This was our first one. The first proper test. The first time we’ve taken Bee Our Guest  out of our heads, off the page, and into a room full of real kids. And the children at Newton were brilliant. We originally connected through their careers fair and ended up securing a full workshop slot too, which meant the pressure was properly on. Four stations...

Soul Kitchen Chester. You may or may not have heard of them before. Today I’m going to change that. They’re a local, volunteer-run charity in Chester supporting people experiencing homelessness, food poverty, and serious hardship. And before anyone thinks “that’s sad but it’s not my world” it kind of is. Because hardship doesn’t always arrive with a warning. It can be a job loss, a relationship breakdown, a rent increase you can’t keep up with, your mental health dipping, a string of bad luck...

New Year’s Eve is the hospitality Olympics. Full house. Big expectations. The bar is three deep, the kitchen is firing non-stop, and someone always tries to “just squeeze in” an extra six at 9pm. And do you know what NYE really does? It exposes the little guest behaviours that make a night run smoothly… or send it off the rails. I had a lovely New Years this year at The Titanic Hotel. A brilliant night with brilliant people. And even with great service, you still see the odd moment where...