Blog

In this week’s blog I really wanted to take the time to talk about the problems we're facing with finances in relation to all the current news on the budget, after the Chancellors pre-budget speech. If we look in regard to hospitality; There’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”. Ten years ago, pre-pandemic, one “switched-on” server could look after 20–30 people. Today…. too often you now need two, to do

We like to pretend hospitality just lives in hotels, restaurants, and conference centres. Yet, we all know, it doesn’t - it lives anywhere a human turns up with expectations, spends money, and hopes not to feel like an afterthought. On Monday I went to see Benson Boone at the “newish” Co-Op Arena, Manchester. I’ve been there a few times now. Experiences have varied, I saw Teddy Swims there once, with a standing only ticket, which was packed to the rafters, a stage at the fron

For years, hospitality barely featured in school corridors. Career boards were stuffed with law, medicine, tech… but the industry that employs well over 2.7–2.8 million people in the UK barely got a mention. The Hospitality Connect Program is changing this. The idea is that schools and venues link up and they take students into those venues to educate and inspire them on the world of hospitality. Let’s be honest: perception has been a killer. Multiple UK surveys showed only a

Yesterday wasn’t “another conference.” It was a full-throttle day at The Queen at Chester Hotel where real operators, educators,...

Today I wanted to take the time to talk about our sponsors for our upcoming Art of Hospitality event on the 9 th October. These sponsors...

I’m buzzing to bring The Art of Hospitality back to The Queen Hotel, Chester on Thursday 9th October. We’ve just come off a whirlwind...